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(866) 462-4334

Microdermabrasion machines in Los Angeles Terms & Conditions

Image Derm, Inc. Terms and Conditions

•  Product Warranty
Equipment by Image Derm comes with a Lifetime Warranty, unless otherwise noted. The warranty covers defects associated with internal components, machinery, and motor. External tubes, hoses and tips are covered for 6 months. Damages due to wear and tear is not covered. The Lifetime Warranty is will only be applied to units sold as full retail purchases and/or internet specials listing this specific warranty. Discounted units purchased at a cost below any show or internet promotion, may be eligible for shorter warranty period. All equipment purchased from Image Derm is to be used and operated by a qualified, trained professional only. The warranty does not cover the damage caused in transit by the customer, improper installation, excessive use, or alteration of the unit. Opening the machine will void warranty. The warranty is non-transferable and covers only the original owner. Warranties, accessories and replacement parts are available for purchase.

•  Shipping and Handling Policy
All products are shipped F.O.B Los Angeles, CA. Shipping is to be paid for by the customer, unless otherwise noted by Image Derm.

•  Return Policy
All sales are final on all units.
 Image Derm offers a Lifetime Warranty on any defects and will repair any defects on units free of charge within 6 months of purchase. After 6 months, shipping and labor charges may apply. At any time, charges may apply should the issue be determined to be caused by wear and tear, improper installation, excessive use, or caused by altering the unit without guided technical support. 

•  Manufacturer Defects
In the event of defect in materials or workmanship, our obligation shall be to offer free labor and parts for repair or replacement, solely at our opinion. Our trained service department will determine what the defect is.

•  Shipping Damages
All damages must be reported within 48 hours of receipt. Original packaging must be kept in order to be replaced. Failure to do so will result in replacement solely at your discretion.

•  Deposits/Payment
On all purchases a minimum 60% deposit is required. Credit/debit cards, PayPal, money orders and cashiers checks are accepted; no personal checks. International orders must be pre-paid in full by international wire transfer, money order, or credit card. All orders over $500.00 must be paid credit card, PayPal, cashiers check, or money order. All credit card payments are final. Buyer waives all rights to charge back/dispute credit card payments. Domestic orders must be pre-paid by credit card, money order or cashiers check. Items will not be shipped until paid in full, unless otherwise approved by Image Derm Inc.